Our UX methodology
How we discover what your visitors think, feel want and need
We gather data and insight about the behaviour of your website visitors from multiple sources including Google Analytics, screen recordings, heatmaps, polls, surveys, interviews, user testing, journey analysis, chat logs, customer service agents, and the list goes on.
How we improve your website
We take all our findings and translate them into actions. We then prioritise the list of actions making sure the changes with the biggest potential and lowest implementation time are given the highest priority. We formulate a plan which includes our changes and the hypotheses we want to test broken down by month.
How we measure progress and grow your business
We measure the impact of our changes through A/B testing and by gathering ongoing user feedback. We track conversions, user behaviour throughout the funnel, calls, emails, actions on forms and signs ups. This insight is fed into our ongoing plan and we refine and develop as we go.
Why choose Worship as your UX agency?
We’re a small, agile team and our mission is to help businesses succeed and flourish through persuasive online experiences driven by what people think, feel, want and need.
What clients say about working with us…
“I chose to work with Worship because of two things – the focus of their service (and their experience to back it up), and secondly the strong impression I had of the integrity and professionalism of the owner and staff I engaged with. Those instincts paid off this time, as hugely improved results have followed, adding profit to our website business way beyond investment.” – Tom Kitching, Henchman Ladders
“A very collaborative and forward-thinking agency who have helped us with really getting to know our users – their needs, expectations and behaviours – so that we can improve and personalise the experience we provide. As well as conducting really insightful research, they’ve helped us with turning insights into action through prioritised roadmaps and visual assets. All of the team are great… I’d highly recommend them!” – Adam Brassington, Aldermore Bank
(Both reviews taken from Trustpilot)
Our team’s roles:
- User experience designers
- Optimisation strategists
- User researchers
- UX consultants
- Copywriters
- Web developers & QA engineers
Our experience:
- Retail & commercial banks
- Small online retailers (under £5m revenue)
- Large online retailers (over £5m revenue)
- Insurance providers
- Building societies
- SAAS companies
- Law firms
Our partners and tools we use
“Their unique approach removes the guess work from growing online sales. Each of the changes they’ve made and tested so far have resulted in conversion uplifts of 20 – 30%. Fantastic.
UX agency FAQs
How much does UX cost?
UX design involves a range of skill sets and experienced UX professionals can command fairly large salaries. A UX project can be anything from small tweaks to improve a website’s usability, all the way through to a complete rethink of the whole experience and journey.
This means that UX projects can cost thousands of pounds, but they can also be millions of pounds. If you would like to know how much your project will cost, call 0161 236 1188 and share your objectives with us and we’ll get you a price.
How does UX design take?
As with all digital projects the answer is, it depends. The first thing we have to do is work out what’s happening on the website and what we’re going to do about it. Once we have a project plan we can then work out the timeline and costs.
We have a designer in house, do we need a UX agency?
UX teams tend to be multi-disciplinary with lots of areas of expertise including visual design. When making decisions about changes to user experience, it’s important to have undertaken research and analysis so you can see what users are struggling with and where the site is under-performing.
This means you need researchers, analytics experts, designers, programmers, marketers, product owners, and optimisers on your UX team. A single person will struggle to fulfil all of these roles well.
Our awards
Our accreditations
